Privacy Policy for TalaMinds Wellness
At TalaMinds Wellness, we are committed to protecting the privacy and security of our clients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our online psychologist consultations, teletherapy, mental wellness coaching, stress management services, and other related services (collectively, "our services") provided through our online platform.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identifiable Information (PII): This includes information you provide directly to us when you register for an account, book a session, or communicate with us. This may include your name, contact details (email address, phone number, physical address: 2847 Mabini Street, Suite 12B, Makati City, Metro Manila, 1200, Philippines), date of birth, and payment information.
- Sensitive Personal Data (Health Information): Given the nature of our services (online psychologist consultations, teletherapy), we collect health-related information, including mental health history, diagnoses, treatment plans, session notes, and any other information you share with your therapist or coach during sessions. This information is considered highly confidential and is protected under applicable laws and ethical guidelines for healthcare professionals.
- Technical and Usage Information: We may collect information about your device and how you interact with our platform, such as your IP address, browser type, operating system, pages visited, and timestamps. This helps us understand user behavior and improve our service.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To deliver virtual therapy sessions, mental health coaching, group workshops, psychological assessments, and other services you request. This includes scheduling appointments, facilitating communication between you and your assigned professional, and managing your progress.
- Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our online platform.
- Communication: To send you service-related notifications, appointment reminders, updates, and other important information.
- Payment Processing: To process payments for our services.
- Legal and Ethical Compliance: To comply with applicable laws, regulations, professional ethical guidelines, and lawful requests from public authorities.
3. Data Sharing and Disclosure
Your privacy is paramount, especially concerning sensitive health information.
- With Your Consent: We will not share your personal or health information without your explicit consent, except as outlined in this policy or required by law.
- With Licensed Professionals: Your health information will be shared with the licensed therapists, psychologists, or coaches assigned to you for the sole purpose of providing effective treatment and support. These professionals are bound by strict confidentiality agreements and ethical codes.
- Third-Party Service Providers: We may share necessary information with trusted third-party service providers who assist us in operating our platform, processing payments, or delivering services (e.g., secure video conferencing platforms). These providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users or the public.
- Emergency Situations: In cases of imminent threat of harm to yourself or others, or suspected child abuse, our professionals are legally and ethically obligated to break confidentiality and report to the appropriate authorities.
4. Data Security
We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
- Access Controls: Strict access controls are in place, limiting access to your sensitive information only to authorized personnel and your assigned professional.
- Secure Infrastructure: Our platform is hosted on secure servers with advanced security features.
- Regular Audits: We conduct regular security audits and updates to maintain the integrity of our systems.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR, if applicable based on the territorial scope), you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data we hold.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: The right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
6. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with our legal obligations (e.g., healthcare record keeping requirements), resolve disputes, and enforce our agreements. Health records are retained in compliance with professional and regulatory standards applicable in the Philippines.
7. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal identifiable information from children under 18 without appropriate consent. If we become aware that we have collected information from a child under 18 without verifiable parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
TalaMinds Wellness
2847 Mabini Street, Suite 12B
Makati City, Metro Manila, 1200
Philippines